Have a question? PetBase is happy to help.
Go to the appropriate FAQ page to have your question answered as quickly as possible. Is your question not listed here? Then take a look at our support website.
FAQ | Veterinarian
Find out how to register an animal, information about our practice's UBN (Unique Business Number), all about the European animal passport from PetBase and much more.
FAQ | Breeder
Find out how to easily register a chip, register a litter of dogs, arrange the transfer code from an animal to the new owner and much more.
FAQ | Animal shelter
Find out how to register as an Asylum inexpensively with PetBase, how to register an animal by name, how a chip number is constructed, what standards 11784 and 11795 are and much more.
Or contact PetBase
At PetBase we are always ready to help our customers. Whether it's questions about products, delivery or anything else, we're here to assist. Contacting us is simple and fast. PetBase is excited to provide the best service to our customers. We appreciate everyone's trust in us and will do everything we can to exceed your expectations.
One of the ways to get in contact with us is through the contact form you can find on this page. This form is specially designed to process your questions and comments quickly and efficiently. We guarantee a quick response time so that you get the answer you are looking for as soon as possible.
Sending an e-mail directly is also possible. But always state with the chip number and a photo of the passport / vaccination booklet with the chip number clearly visible via info@petbase.eu.
Call
In addition to the contact form, you can also contact us by telephone. Our customer service is available during the following times:
Monday, Tuesday, Wednesday 10am to 12pm and on all working days between 1pm and 4pm at 0900-7382273.
Professionals can reach us on a different phone number on weekdays between 09:00 - 17:00. This can be found in the professional PetBase account.
English 
Dutch 