Contact
At PetBase, we make getting in touch simple, fast, and modern. Our AI-chatbot is central and helps you with all your questions, 24/7. No long wait times, just immediate answers. Our contact form remains available.
Chat with our AI chatbot.
Welcome to PetBase! We've made it easy for you to get in touch with us directly. Whether you have a question, need assistance, or just want to know something, we're here for you.
Our smart AI chatbot is available 24/7 to answer all your questions. Whether it's about pet registration, passports, or other matters, the chatbot will assist you quickly.
Where can you find the chatbot? Click on the chat icon at the bottom right of your screen..
How does it work? Type your question and receive an immediate answer.
Need more help? If the chatbot cannot assist you, we ask you to send an email to support@petbase.eu.
Available 24/7
Quick answers to your questions.
Multilingual support.
Prefer to contact us via email? Then fill out this contact form.
At PetBase we are always ready to help our customers. Whether it's questions about products, delivery or anything else, we're here to assist. Contacting us is simple and fast. PetBase is excited to provide the best service to our customers. We appreciate everyone's trust in us and will do everything we can to exceed your expectations.
In addition to the option to ask your question to Kim, our AI Chatbot, you can also fill out this contact form. Formulate your question as clearly as possible, add a chip number, and if possible, provide proof that you are the rightful owner of the pet. This way, we can assist you as quickly as possible.
Sending an e-mail directly is also possible. But always state with the chip number and a photo of the passport / vaccination booklet with the chip number clearly visible via info@petbase.eu.
Phone contact with PetBase
PetBase can be reached by phone at: 0900 – 7382273. On Monday, Wednesday, and Thursday from 10:00 AM – 12:00 PM. And every day from 1:00 PM – 4:00 PM. Professional clients have a different phone number listed in the portal.
PetBase Knowledge Base
Do you have a question about PetBase? You can also check our knowledge base. We have created a comprehensive knowledge base where you can find answers to all your questions.
Discover our instructional videos.
At PetBase, we understand that visual explanations often help clarify processes and answer questions. That’s why we offer a series of informative videos on our YouTube channel.
PetBase B.V.
Vlierweg 38a
3991BD Houten
Info@petbase.eu
0900 – 7382273
Chamber of Commerce: 83828435
VAT number: NL863002766B01
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