Contact
Welcome to our contact page! Before you contact us, we recommend that you check whether the answer to your question is not already listed in our frequently asked questions. If you still need help, please use the form below to contact us. We are ready to help you!
FAQ
You can indicate that your animal has died. You do this through the chip number or you log in to my.petbase.eu . Here you can register the animal as deceased in the database.
A transfer code, also known as a transfer code, is required to transfer a pet registration to a new owner. Without this code it is not possible to place the animal on another keeper / owner. The old owner can request the code in the my.petbase.eu portal and give it to the new owner. More information can be found on the PetBase support portal.
For registrations made before November 9, 2021, a form number is required. Registrations after this date can work with a My PetBase account and no longer need a registration number, then everything works with a transfer code. No changes can be made to the database without a number or code.
More information about this subject can be found on our support site.
If your pet is registered before November 1, 2021, you do not yet have an account. Then you still have an old registration. For this registration you can log in with a chip number and registration number.
Simpler is another Free account create at my.petbase.eu and then add the dog or cat or other animals with the chip number and registration number.
Need help with registration?
- For registrations before November 9, 2021: Find the registration/form number and chip number at the top right of the blue form when registering and/or in the confirmation email. We cannot answer your question without this information.
- For registrations after November 9, 2021: You can request the transfer code for your animal in the portal “Mijn.petbase.eu”.
*NB: Privacy is our top priority, which means that we cannot change any data. You must use the website to change data. If the website is unclear, we can give you advice.
Connect with PetBase
At PetBase we are always ready to help our customers. Whether it's questions about products, delivery or anything else, we're here to assist. Contacting us is simple and fast. PetBase is excited to provide the best service to our customers. We appreciate everyone's trust in us and will do everything we can to exceed your expectations.
One of the ways to get in touch with us is via the contact form that you can find on this page. This form has been specially developed to process your questions and comments quickly and efficiently. We guarantee a fast response time, so that you get the answer you are looking for as quickly as possible.
Sending an e-mail directly is also possible. But always state with the chip number and a photo of the passport / vaccination booklet with the chip number clearly visible via info@petbase.eu.
Call
In addition to the contact form, you can also contact us by telephone. Our customer service is available during the following times:
Maandag, woensdag, donderdag 10:00 tot 12:00 uur en op alle werkdagen tussen 13:00 en 16:00 uur op het nummer 0900-7382273.
Professionals can reach us on a different phone number on weekdays between 09:00 - 17:00. This can be found in the professional PetBase account.
PetBase B.V.
Vlierweg 38a
3991 BD HOUTEN
The Netherlands
0900-7382273
KVK-nummer: 83828435
VAT number: NL009705375B01
Bank account number: NL96INGB 0675392802
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